Frequently asked questions

Questions About Us

We’re committed to the highest quality instruction possible and want you to feel like family instead of just another student. We (Chuck and Sandi) have been teaching all over the United States and have met some amazing folks along the way. Our students are now going to colleges for music, becoming recording artists, have become better performers, teachers and we’re glad to have been a part of their lives. It is our goal to have a positive impact on our students in music and building character traits like believing in themselves and becoming more confident through music. We’d like the opportunity to get you started on your grand musical journey and hope we can take part of your newest adventure.

Getting Started

Lesson Pros gives you 3 options to best fit your needs. There is a Free Membership which give you access to your first lessons to see if you like our teaching style. By choosing the Gold Membership, you get monthly access all of our learning materials 24 hours a day so you can learn when you want and as much as you can. A yearly Platinum Membership gives dedicated students the benefit of a discount so you can save while you learn. Click Membership Levels under the Membership tab on the navigation bar. We look forward to giving you the best instruction possible.
You can access your Free Lessons by just clicking Home on navigation bar, enter in your name and email address, then click GET LESSONS NOW. It only takes a few moments to receive an email and you’ll have access to your free lessons right away.
Certainly, and it’s quick and easy. Just add the lessons you want from the Store and they’ll end up in your shopping cart. Once you check out, your lessons will be available in the Orders tab in your account.

Accessing Lessons

  • Free Members can access their lessons by using the link provided via email at sign up, or by creating a free account by choosing the sign up button under the Basic Free account under Membership Levels and using the Login tab to sign in.
  • Gold and Platinum Members – If you’re a Gold or Platinum member, simply visit the Lesson Library for complete access to all lessons, backing tracks and ecourses.
  • Store orders can be found from the Orders tab in your My Account page.
All video lessons come in a mp4 format and is compatible with most devices capable of playing streaming video.
You can access your lesson, backing track, and/or eCourse, in the Orders tab of your My Account page after checkout.
While downloads aren’t offered, all of our videos are embedded into Lessonpros.com and can be viewed at any time, anywhere you have internet access.
By purchasing lessons through the store, you’re getting videos on demand and only choosing the lessons you want, when you’re ready for them. Folks choosing one of the membership options love the vast array of lesson options at their fingertips and all the backing tracks they’ll ever need to help make their practice sessions less like work, and more like playing with your favorite band. Memberships renew automatically on a monthly or yearly basic depending on which one works best, and you can cancel anytime. If you are interested in becoming a member see the Memberships page.
All of our lessons are available for streaming at anytime. Since you can always have Lesson Pros on the go, we don’t have any DVD’s available for purchase.

Membership Questions

Simply Login, then click My Account.
If you are currently logged into your account Click here to upgrade Membership. If you aren’t logged in follow they steps: To upgrade, Login, then choose My Account from the navigation bar. This will take you to your Dashboard, click Memberships tab. Once you see your free membership, click the red View button. There, you will be able to choose between Gold or Platinum memberships.
Go to My Account under dashboard click Account Details.
Check your spam folder. It is most likely there.
Yes. After you log in, you’re ready to go.

Payment Questions

We accept Visa, Mastercard, American Express and Discover through Paypal or can make a more traditional payment by using Stripe.
Lessonpros.com uses a secure SHA-2 2048 bit secure certificate to help protect sensitive data. The encryption used is the strongest available today and is virtually uncrackable. We never store your credit card information on our site. It’s secured through Paypal or Stripe within their secure networks.
Here are a couple of reasons why it may not be working:
  • #1 – Try troubleshooting by first double checking to make sure all information was entered correctly.
  • #2 – There are some browsers that work differently than others, so this could be your browser?  Try a different browser or you can check your security settings.
Where do I find my subscription renewal date? Login to My Account, the click Subscriptions.
We want to make sure you are 100% satisfied which your purchase, just click the link to view our Refund Policy. We offer our refund policy to help you make your buying decisions easy and risk free.
First Login, then click Payment Methods. Add a new payment method and mark it as your default.

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